Q: Do we need to make a reservation?
A: Reservations are always a good idea. However, if the boat is at the dock and available, or we have a cancellation we are happy to accommodate you and your party provided it does not interfere with an existing reservation.
A:All trips must be paid in full before departure, either by cash, credit cards (Visa or Master Card) or e-transfers.
Q: What forms of payment do you accept?
A: We accept most forms of payment right at the boat or in advance. Accepted payment forms include Visa, MasterCard or by e- transfer. We also accept cash.
Q: Are there special seniors or children’s rate?
A: Our rates are for an entire group and are already the most competitive we can make them so we cannot offer further discounts.
Q: Can weather affect your boat tour or water taxi services?
A: Safety is our priority so the captain will determine when a trip must be cancelled due to bad weather. In this event, a full refund will be given to those who have paid in advance, or they are welcome to rebook for another time.
Q: What is your Cancellation Policy?
A:A 10% administration fee will applied to all cancellations. Cancellations with a minimum of 10 days advance notice will receive a 100% refund, less the administration fee. Cancellations received with less than 10 days' notice but more than 48 hours notice will receive a 50% refund, less the administration fee. However, we understand there may be unforeseen circumstances that prevent you from fulfilling your reservation. In this case we will do our best to re-book you for alternative dates. If you are unable to find suitable alternative dates, the above cancellation fee schedule will apply. We reserve the right to cancel any tour at any time due to weather (see below), safety, mechanical or behavioural issues. Guest behavioural issues are defined as excessive alcohol consumption or abuse of staff.
Q: Where can we depart and return?
A:All our tours depart from the public dock (Cook Street) next to the Eldorado Hotel. We can also pick you up or drop you of at any other public dock, or a private dock with permission.
Q: Where do you go during your tours?
A:Destinations are dependent to the amount of time you book. The longer your cruise, the more places we can view from the water.
Q: How many passengers can you carry?
A: We are licensed to carry up to nine passengers and one crew, plus coolers or bags.
Q: How much baggage can I bring?
A: One small carry-on bag or cooler per person is allowed at no charge. Additional bags are subject to space and weight limitations.
Q: Are alcoholic beverages allowed onboard?
A:The Gael Force meets all requirements to legally consume alcohol on a boat.
Q: Can we bring pets?
A: Pets are welcome and may ride free of charge, however they must be house trained and well behaved at all times. The captain has discretion to refuse pets based on non-compliance.
Q: Is the crew certified?
A: As per Transport Canada regulations, the captain holds certification in all marine emergency duties and first aid.
Q: Should I worry about my safety?
A: Every trip includes Marine Transport Canada required passenger safety briefing before leaving the dock. The captain will show you the location of safety equipment along with a tutorial on how to wear a life jacket, operate flares and signaling devices.
